Refund and Return Policy
At skynvo.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect
- The request is raised within 7 days of delivery
To be eligible for a return:
- The item must be unused and unwashed
- The item must be in its original packaging
- Tags must be intact
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Items purchased on clearance or sale
- Used, washed, or damaged products (not due to our fault)
- Customized or personalized items (if applicable)
3. Return Process
To initiate a return:
- Email us at support@skynvo.com
- Provide your order ID and reason for return
- Attach images (if product is damaged or incorrect)
Once approved:
- We will provide return instructions
- Customers may be required to ship the item back (unless stated otherwise)
4. Refund Policy
Refunds will be processed under the following conditions:
a) Prepaid Orders
- Refund will be issued to the original payment method
- Processing time: 5–10 business days after approval
b) Cash on Delivery (COD)
- Refund will be processed via:
- Bank transfer or UPI
- Customer must provide correct payment details
5. Replacement Policy
- Replacement is offered only for defective or incorrect products
- Subject to stock availability
- If replacement is not available, a full refund will be issued
6. Cancellation Policy
- Orders can be canceled before dispatch only
- Once shipped, orders cannot be canceled
7. Shipping Charges
- Shipping charges are non-refundable
- Return shipping costs may be:
- Covered by us (if product is defective/wrong)
- Covered by customer (for other reasons)
8. Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider
- If still unresolved, contact us
9. Contact Us
For return, refund, or cancellation requests:
📧 Email: support@skynvo.com
By placing an order on our website, you agree to this Refund and Return Policy.
